Prepare your airport journey
Keep your travel documents, flight details and airport meeting guide ready before leaving home. Arrival, departure and an international-to-domestic connection follow different routes; choose the guide for your actual journey.
Check the entry documents required for your passport and trip with the relevant authority and airline. If you have a Vietnam eVisa, check its details against the passport you will use and keep the issued document accessible.
Vietnam Immigration Department eVisa portal01 · Arrival
Follow the international arrival signs. If you booked assistance, meet the representative using the confirmed guide before continuing through the arrival procedures. Keep your passport and entry documents ready, then follow the baggage and customs route.
Compare Arrival services02 · Departure
Check the terminal and your airline’s check-in deadline. Your assistance package determines whether support begins at the airline desk or after check-in. Keep the boarding pass and documents ready for departure checks, and follow the flight’s gate and boarding updates.
Compare Departure services03 · Connection
For a domestic flight after an international arrival, check entry, baggage collection, terminal transfer and onward check-in with the airline. An international-to-international transfer may follow a different route. Send both flights when requesting connection assistance.
Understand the booking processYour airport matters
SGN
Tan Son Nhat has separate passenger terminals, including T3 for some domestic services. If you are connecting to a domestic flight, check the terminal on your ticket and with your airline before arranging assistance.
Airport service guideHAN
Noi Bai uses Terminal 2 for international flights and Terminal 1 for domestic flights. An international-to-domestic connection involves arrival procedures and a transfer between terminals; share both flights with the team.
Airport service guideDAD
Da Nang uses Terminal 2 for international flights and Terminal 1 for domestic flights. Confirm the terminal and onward flight details with your airline if you are connecting through the airport.
Airport service guideIf your eVisa is still pending, review the separate visa support route before relying on airport assistance. Fast Track provides the confirmed airport assistance; it does not issue a visa or replace the required checks.
