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From booking to the airport

Your journey, step by step.

Arrange assistance before travelling and keep your booking reference and meeting instructions together.

01

Choose Arrival or Departure

Select the service matching your international flight. Review connection assistance if you have an onward domestic journey.

02

Compare the packages

Choose your airport, service package and passenger count. Check inclusions, price units and additional charges.

03

Upload and submit

Provide the requested passport copies and ticket. For Hanoi arrivals, provide the requested visa copies.

04

Review the confirmation

Our team reviews the request and confirms service arrangements and payment instructions. A saved booking is an acknowledgement of your request.

05

Meet your representative

Use the meeting point and time confirmed for your flight. Keep your phone reachable and your reference available.

06

Complete your airport journey

The team provides the services in your confirmed package. Contact support with your reference if plans change or you need follow-up.

Keep these details ready

Flight number, airport, local flight date and time, traveller documents, passenger counts, a reachable WhatsApp/mobile number and the name to use on an arrival welcome sign.

View meeting instructions

Your questions answered

Does the service remove document checks?

No. Airline, immigration, customs and security requirements continue to apply. The team assists with the procedures covered by your package.

What if I cannot find the representative?

Contact support with your booking reference and current location. Keep to the agreed meeting area while the team checks the arrangements.