I need a new eVisa application
Preparing your first application for this trip? Ask about the information to prepare and the assistance available before submission.
Vietnam Visa Assistance
& eVisa Support
Planning a trip to Vietnam? Find the support that fits your situation, whether you are preparing a new eVisa application or looking for help with one already submitted. Start with your passport nationality, travel dates and current application status.
VietVisaGo is a private assistance service, separate from the government visa portal.
Find your starting point
Which Vietnam visa service
do you need?
I have already applied
Have an application in progress? Share its status, submission date and travel dates so your enquiry starts with the existing case.
My travel date is approaching
Tell us your departure date, time and current visa situation. Confirm whether support is available before paying for a service.
Before you apply
Check Vietnam
entry requirements.
Start by checking the entry route that applies to your passport and journey. Travellers from different countries may need different arrangements, so another person’s visa experience is not a substitute for checking your own situation.
Review the current government instructions before submitting an application or making a payment. This page helps you choose support; it does not provide a nationality eligibility list.
Prepare with our Vietnam Entry Requirements checklist, or browse the Vietnam Visa Guides for your application status and travel timing.
Official eVisa portalHave these journey details ready
- Your passport nationality and document details
- Planned arrival and departure dates
- The purpose of your visit
- Your intended entry point and travel itinerary
- Any existing visa, application or exemption you intend to rely on
Preparing a new application
Applying for a new Vietnam eVisa.
Step 01
Prepare your information
Gather the passport and travel information requested by the current application instructions. Use the details for the passport you will travel with.
Step 02
Review the assistance offered
Ask which checks, submission steps and follow-up tasks the service covers. Confirm your own responsibilities and the fee breakdown before proceeding.
Step 03
Check details and follow up
Review the information carefully before submission. Keep the reference and follow the confirmed instructions for checking the result and responding to any requests.
You provide and verify your personal and travel information. The assistance you purchase should be confirmed before submission; the visa authority makes the application decision.
Ask about application assistanceAlready submitted?
Help with a pending
or delayed eVisa application.
If you are waiting for a result, begin with the existing application. Check the status shown in the official system and any instructions or messages associated with it.
A case awaiting a result, a request to correct information and a final refusal require different next steps. Describe the status exactly rather than treating every delay as the same problem. Whether assistance is suitable must be assessed for your case.
If your flight is approaching, include its departure date, time and time zone. Ask what support can realistically be offered before committing to a service; an enquiry does not guarantee faster processing or approval.
Discuss your existing applicationKnow what you are paying for
Understand visa fees
and processing expectations.
Government fees and private assistance fees
A government application fee and a private assistance fee pay for different things. Before accepting a quote, check which charges are included, the payment currency and any additional charges.
Confirm the service scope and cancellation or refund terms before paying. Do not assume that a paid assistance service changes the authority’s eligibility rules or approval decision.
Travel timing and available support
Your current application status, the completeness of the information and the time remaining before travel help determine the next steps. Ask for the applicable service window and how working days, weekends or holidays are treated.
A target processing time is not an approval guarantee. Avoid relying on an unconfirmed result date when making time-sensitive travel decisions.
The next part of your journey
Prepare for your arrival in Vietnam.
Keep the travel documents and entry permission applicable to your journey ready for your trip. If you also want assistance at the airport, discuss your arrival or departure flight and the airport separately.
Airport fast track is a separate service with its own scope and availability. It does not replace a visa or other entry requirements and does not guarantee entry.
Common questions
Vietnam visa
assistance FAQs.
Understand the difference between application assistance, support for an existing case and the government application process.
How do I know which Vietnam visa support service I need?
Start with whether you have already submitted an application. For a new application, ask about application assistance. For an existing application, include its current status and your travel date so the enquiry can be assessed.
How does a new application differ from existing-application support?
New-application assistance concerns preparing and checking information before submission. Existing-application support starts with the application already lodged and its current status. Do not submit another application just because a result is taking longer than you expected; first check the existing case and the official instructions.
What should I prepare before requesting assistance?
Have your passport nationality, intended travel dates and purpose of visit ready. If you have already applied, include the application date and current status. Share passport scans and other sensitive documents only through the channel agreed with the team.
Can I ask for help if my Vietnam eVisa is still pending?
Yes. Send the current application status, submission date and planned departure date with your enquiry. A pending result, a request for corrections and a final refusal are different situations; the next steps must be assessed for your case.
Are government fees included in the service price?
Check the fee breakdown for the service being offered before paying. Government application fees and private assistance fees are separate types of charges. Ask which charges are included, the payment currency and whether any additional fees apply.
Is VietVisaGo the official government visa website?
No. VietVisaGo is a private assistance service. The official government eVisa portal is evisa.gov.vn. You can use the official portal to review government instructions and the application process.
Can VietVisaGo guarantee approval before my flight?
No. A private assistance service cannot guarantee the authority’s approval decision or a result before your flight. Tell the team your exact departure date and time so the available support can be discussed before you commit to a service.
Does Vietnam visa assistance include airport fast track?
Airport fast track is a separate service. Confirm arrival or departure assistance, the airport, flight details and the selected package separately. Airport assistance does not replace the entry permission or travel documents applicable to your journey.
Move your plans forward
Choose your next step.
Tell us whether you are preparing a new application or asking about one already submitted. Include your travel dates and the support you are looking for so the enquiry reaches the right starting point.
Email info@vietvisago.com or call +61 415 973 380.
