Choose the airport assistance that fits your journey. Understand Arrival and Departure Fast Track, compare packages and know what to prepare before booking.
Choose assistance for the part of the journey you need
Arrival and Departure Fast Track support different parts of an airport visit. Start by choosing whether you want help after landing in Vietnam or before an international flight leaves Vietnam. Then compare the packages available for your airport.
A package name is only the starting point. Read its inclusions and the confirmed meeting instructions so you know which parts of the journey the team will support.
Arrival Fast Track: support after landing
Arrival Fast Track is intended for travellers arriving in Vietnam. Your selected package and confirmation explain the assistance arranged for your arrival.
Before travelling, save the meeting instructions for the correct airport. Follow the specified route after landing and look for the representative as described in your confirmation. If you cannot find the team, contact support using your booking reference rather than continuing past the agreed meeting area.
Departure Fast Track: choose the right level of support
VietVisaGo's Departure Fast Track page distinguishes Check-in Assist, Departure Priority and Full Departure Assist. Check-in Assist covers support with airline check-in and baggage drop; Departure Priority focuses on procedures after check-in; Full Departure Assist offers broader support through the airport journey. Review the current package description for the chosen airport before booking.
Do not assume that every departure package includes the same check-in, security, lounge or luggage services. If one of these matters to your trip, confirm whether it is included in the selected option.
Compare the two services
| Your journey | Where to start | What to confirm |
|---|---|---|
| Landing in Vietnam | Arrival Fast Track | Arrival airport, flight details, package and meeting point |
| Leaving Vietnam | Departure Fast Track | Departure airport, flight time and the level of assistance |
| Help on both journeys | Review arrival and departure separately | Dates, traveller details and arrangements for each service |
Prepare a clear booking request
- Select the correct airport and service direction.
- Enter the flight date and time using the local time at that airport.
- Check the flight number and the number of travellers.
- Upload the documents requested by the booking form.
- Review package inclusions, any additional services and the total.
If your flight is close or the form does not offer a suitable option, contact VietVisaGo before relying on an arrangement. After submitting, keep the reference and wait for the team's review and confirmation of the next steps.
What to do if the flight changes
Send the revised flight details together with your booking reference as soon as you know about a change. Keep the latest confirmation and check that the airport, date and service direction still match your itinerary. A screenshot of an earlier booking should not replace updated instructions.
Keep your travel documents ready
Airport assistance supports the journey through the airport; it does not replace the travel documents required for your itinerary. Check the current requirements with your airline and official authorities. For flights to Vietnam, Vietnam Airlines publishes travel-document and entry-declaration guidance.
Ready to compare your options? Review Arrival Fast Track or Departure Fast Track, then save the meeting instructions for your confirmed airport service.
Choose by the part of the journey you want help with
A first-time visitor arriving after a long flight may value clear meeting instructions and guidance through the arrival process. A traveller leaving Vietnam may prefer assistance with the departure process offered in the selected package. These are different bookings: confirm the direction before entering your flight details.
Does fast track include an airport transfer or a lounge?
Only rely on the inclusions explicitly listed for the option you select. A car transfer, lounge visit or baggage service should not be assumed to be part of every airport assistance package.
Can I arrive later because I booked departure assistance?
Follow your airline’s check-in and boarding deadlines. Airport assistance does not remove those deadlines, and queue conditions can change. Plan enough time to meet the representative and complete the required formalities.
Useful official travel resources
- Vietnam Immigration Department: official eVisa portal
- Vietnam Airlines: travel documents for flights to Vietnam
Reviewed on 5 October 2026. Check the current official instructions and your airline requirements for your passport and route before travelling.
Plan your next step.
Choose the service that fits your journey.
Book Arrival Fast Track ↗Book Departure Fast Track ↗