Before leaving for the airport
Check your current status and available options now. Confirm the selected service and document requirements.
Review Available OptionsIf you fly today, your exact check-in and departure times matter. Start with the latest application status and your itinerary so the team can review what is still available for the journey.
Use the checker for a pending application, or contact VVG immediately if a correction, refusal or unclear instruction needs review. Keep your phone available for follow-up.
Check your current status and available options now. Confirm the selected service and document requirements.
Review Available OptionsShare the airline’s check-in deadline, current location and application message for a direct review.
Contact VVG NowAn earlier or later departure may change the available support. Update the team with the revised itinerary.
Update My Journey
Illustrative travel image.
Keep the departure time, airline and application record together. If you are already at the airport, tell the team where you are and how much time remains before your airline closes check-in.
VVG’s VOA route provides a supporting check-in document while the visa is processed, when that service is available for your journey. The visa is still required for entry. Review VOA & Check-In Support and the airline instructions with the team.
You need to wait until it is available before completing entry into Vietnam. VVG provides Lounge support with drinking water and a lunch meal for this waiting situation under the confirmed service arrangements.
Contact the team with the full itinerary for review and speak with the airline about possible flight changes. Do not assume that a service shown for a different date or nationality applies to today’s journey. For general route selection, see Urgent Vietnam eVisa Support.
We commit to the processing timeframe agreed with you. If we cannot deliver the agreed service, we will refund 100% of the total amount you paid.
Confirm the scope and deadline before payment, and keep the confirmation with your VVG booking reference.
Your questions answered
Check the current options for your exact journey. VVG reviews the case and confirms whether an appropriate service is available.
Contact the team with the airline deadline and current status. Follow the airline’s requirements for any support document.
No. It identifies your service request. Follow the confirmed documentation arrangements and airline check-in instructions.
For VVG’s described waiting route, if the visa result comes after landing you must wait until the visa is available before completing entry.
Tell the team immediately and share the updated departure and arrival times so the service arrangements can be reviewed.
VVG refunds 100% of the total amount you paid if it cannot deliver the agreed service.